The Dynamics of Conflict Part 2: The Impact of Leadership

The Dynamics of Conflict - Part 2: The Impact of Leadership

Date:	Feb. 13, 2017	Cost:	FREE
Location:	Online	Duration	1 Hour
Presenters:	Candice Gottleib-Clark	Credit:	1.0 HRCI RCH / 1.0 SRHM PDC

This program has been approved by HRCI for 1.0 Recertification Credit Hour (RCH) & 1.0 SHRM PDC until 12/31/2018.

Click HERE to download a .pdf document of the presentation.

Why watch this recording:

Sometimes workplace conflict is a mystery – and nearly impossible to resolve. Efforts to address the issues may feel like a game of Whack-A-Mole, where new complaints crop up as fast as others seem resolved. If you’ve dealt with these issues, you know how exhausting and frustrating it can be.

In this program, we will examine the true undercurrents beneath these “unsolvable” conflicts. We will explore the interface between conflict, communication, and leadership, while identifying the link between best intentions and resulting outcomes. As we uncover the circumstances and behaviors which seem well-meaning or appear appropriate, we will show why these behaviors lead to increased conflict and complaints, cause unwanted turnover, and give rise to legal action. Finally, we will share best practices for managing these workplace issues before they lead to business disruption or legal action.

In this 60-minute presentation you will learn:

Learn which common circumstances lead to turmoil, turnover, and litigious actions in the workplace
Improve ability to identify problematic and conflict-causing situations early on.
Gain knowledge about the steps to take to mitigate workplace conflicts and prevent business disruption.

Who will benefit?

HR Professionals
HR directors and managers
HR administrators

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(The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.) (Ascentis Corporation is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP^SM or SHRM-SCP^SM. This program is valid for 1.0 PDCs for the SHRM-CPSM or SHRM-SCP^SM. For more information about certification or recertification, please visit www.shrmcertification.org.)

About the Speakers:

Candice Gottlieb-Clark is a renowned Business Advisor, Coach and Conflict Management Specialist. Candice founded Dynamic Team Solutions, to help businesses strengthen their leaders and employees through enhanced communication, teamwork, leadership, and conflict management.
Dynamic Team Solutions provides executive and leadership coaching, team building and development, and conflict management and resolution, to positively transform business functionality in terms of employee relations, morale, turnover, culture, and productivity.
Candice holds a Master’s degree in Counseling, is a Certified Mediator of the Los Angeles County Bar Association, and is a Board Certified Executive Coach. Current memberships include the National Association of Women Business Owners (NAWBO), and the Professionals in Human Resources Association (PIHRA).

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