Customer Service in Payroll
- Thursday, September 12, 2019 at 10am PT / 12pm CT
- Vicki Lambert
- 60 minutes
- Approved for 1.0 certification hour through October 31, 2019
Who will benefit?
Customer Service in Payroll
By establishing a customer service policy with a payroll twist, the manager creates an environment within the payroll department that focuses on increasing productivity and efficiency of the department rather than on the customer needs. However, this in turn actually allows the department to offer better service to its customers in the long run. It sets up when the department is available and when it is not. What it needs and when it needs it to ensure that all of its customers are paid on time and in compliance with all labor and tax laws.
We hope to see you there! Stay tuned for more accredited session invitations.
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What You Will Learn
- How being a better listener will help you become a problem solver
- Tips for maintaining customer service during peak payroll department periods
- Tactics to help you assess the customer service skills of your staff
- How to establish a “payroll-centered” customer service policy
- How to establish and communicate payroll department service standards
- Using customer complaints and comments to improve service
About the Speaker
Lambert, CPP, is President and Academic Director of The Payroll Advisor™, a firm specializing in payroll education and training.
The company’s website www.thepayrolladvisor.com offers a payroll news service which keeps payroll professionals up-to-date on the latest rules and regulations.
With over 35 years of hands-on experience in all facets of payroll functions as well as over 20 years as a trainer and author, Ms. Lambert has become the most sought-after and respected voice in the practice and management of payroll issues. She has conducted open market training seminars on payroll issues across the United States that have been attended by executives and professionals from some of the most prestigious firms in business today.
A pioneer in electronic and online education, Ms. Lambert produces and presents payroll related audio seminars, webinars and webcasts for clients, APA chapters and business groups throughout the country. Ms. Lambert is an adjunct faculty member at Brandman University in Southern California and is the creator of and instructor for their Practical Payroll Online program, which is approved for recertification hours by the APA. She is also the instructor for the American Payroll Association’s “PayTrain” online program also offered by Brandman University.
Important About Accredidation
If you view this entire webinar without fast-forwarding in addition to passing the required quiz, you will receive an email containing your earned program code, including APA program codes, within 30 days.
To access the quiz, click on the link at the end of the video to be redirected to a six question test after you have completed watching the full webinar. In order to take the test, you must create a student account on the testing software Canvas and use the join code: 6NFYLM. Once you submit your quiz answers, you will be shown which answers were incorrect, if any. You have the option to retake the quiz as many times as you like until you pass the pass the test with minimum of 5 correct answers.
The presentation must be viewed in one sitting (the presentation may be paused, but if the browser window closes, you will be required to re-register and watch again from the beginning).
The email address on both the registration and viewing pages must match exactly to qualify for credit. Only business domain email addresses are accepted.
If the presentation is viewed in a group setting, only the name and email address of the registered viewer will receive the certificate of credit.