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Join Us for a Webinar on Customer Service in Payroll

Customer Service in Payroll

  • Tuesday, September 3, 2019 at 10am PT / 12pm CT
  • Vicki Lambert
  • Free
  • 60 minutes
  • Submitted for 1.0 certification hour to APA

Who will benefit?

Payroll Administrators
Payroll Managers
VP’s of Finance
Chief Finance Officers

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A Little Info About What's to Come

Customer Service in Payroll

By establishing a customer service policy with a payroll twist, the manager creates an environment within the payroll department that focuses on increasing productivity and efficiency of the department rather than on the customer needs. However, this in turn actually allows the department to offer better service to its customers in the long run. It sets up when the department is available and when it is not. What it needs and when it needs it to ensure that all of its customers are paid on time and in compliance with all labor and tax laws.

We hope to see you there! Stay tuned for more accredited session invitations.

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What You Will Learn

  • How being a better listener will help you become a problem solver
  • Tips for maintaining customer service during peak payroll department periods
  • Tactics to help you assess the customer service skills of your staff
  • How to establish a “payroll-centered” customer service policy
  • How to establish and communicate payroll department service standards
  • Using customer complaints and comments to improve service

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About the Speaker

Vicki Lambert

Vicki M. Lambert, CPP, is President and Academic Director of The Payroll Advisor™, a firm specializing in payroll education and training. The company’s website www.thepayrolladvisor.com offers a payroll news service which keeps payroll professionals up-to-date on the latest rules and regulations.
With over 35 years of hands-on experience in all facets of payroll functions as well as over 20 years as a trainer and author, Ms. Lambert has become the most sought-after and respected voice in the practice and management of payroll issues. She has conducted open market training seminars on payroll issues across the United States that have been attended by executives and professionals from some of the most prestigious firms in business today.
A pioneer in electronic and online education, Ms. Lambert produces and presents payroll related audio seminars, webinars and webcasts for clients, APA chapters and business groups throughout the country. Ms. Lambert is an adjunct faculty member at Brandman University in Southern California and is the creator of and instructor for their Practical Payroll Online program, which is approved for recertification hours by the APA. She is also the instructor for the American Payroll Association’s “PayTrain” online program also offered by Brandman University.

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Important About Accredidation

This webinar has been submitted by APA for 1 (one) general RCH credit. You must attend the entire one-hour live webinar session per APA rules and regulations to qualify for credit. If approved, you will be sent an email containing program codes within 30 days of the date of presentation.

Please Note: Our webinar platform monitors attendees "time on the system" and if you attend for less than one hour and you will not be issued program codes.

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