View the Recording of HR Service Delivery in a Multi-Generational Workforce: One Workforce; Many User Experiences

HR Service Delivery in a Multi-Generational Workforce: One Workforce; Many User Experiences

  • When:Wednesday, June 17th, 2020 at 10am PT / 12pm CT
  • Who:Bob Greene
  • Cost:Free
  • Time: 60 minutes
  • Certificate: Approved for 1.0 certification hour through 07/31/2020
  • Who will benefit: HR Administrators, HR Managers, VP’s of HR, Chief HR Officers

HR Service Delivery in a Multi-Generational Workforce: One Workforce; Many User Experiences

Generational boundaries are usually determined based on fundamental, almost wrenching changes in a group of individuals’ collective behavior and motivations. Nowhere are these changes more in evidence than the average 36% of workers’ waking hours that are spent on the job. But how do smart HR professionals design a service delivery ecosystem that appeals to everyone, improves employment brand, and reinforces the twin Talent Management objectives of retention and engagement?

In this session, we will review the generational characteristics, service delivery modalities and its impact on employment brand and technology enablement for a geographically diverse workforce.

What You Will Learn

  • Review of generational characteristics: what motivations, expectations and behaviors unite, and separate, the boomers, the gen-x’ers, the millennials and the gen z-ers?
  • Service delivery modalities – devices and “BYOD”, browsers and apps
  • Service delivery’s impact on employment brand: are you under-recruiting?
  • Technology enablement for a geographically diverse workforce
  • Should gamification be part of your learning management system?
  • Guess who just turned 21? That's Generation-Z knocking at the door. What do we know about them?

About the Speaker

Bob Greene

Bob Greene currently serves as Senior HR Industry Analyst at Ascentis. Bob’s 40 years in the human capital management industry have been spent in practitioner, consultant and vendor/partner roles. As practitioner, he managed payroll for a 5,000-person bank in New Jersey. As consultant, he spent 8 years advising customers in HRMS, and payroll and benefits system design as well as acquisition strategies. Bob also built a strategic HCM advisory practice for Xcelicor (later acquired by Deloitte Consulting.)

As vendor/partner, he has had prominent roles in sales support, marketing and product management at several companies and currently Ascentis. Bob has been a Contributing Editor for IHRIM's Workforce Solutions Review journal, for the past eight years, and for 2020 will be Co-Managing Editor. His experience also includes two years as Adjunct Lecturer in HRIS at Benedictine University in Lisle, Illinois. In addition to his 40 years of experience, Bob also holds a BA in English from Rutgers University.

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Important About Accreditation

This webinar has been submitted by HRCI/SHRM for 1 (one) general RCH credit until 07/31/2020. You must watch the entire one-hour recording session per HRCI and SHRM rules and regulations to qualify for credit. If approved, you will be sent an email containing program codes within 30 days of the date of presentation.

If you view this entire webinar without fast-forwarding in addition to passing the required quiz, you will receive an email containing your earned program code within 30 days.

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